For 80+ years, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature sensitive freight. Today, the organization runs two forward facing brands (Hirschbach & John Christner Trucking (JCT)) which generate a combined $1.2 billion in revenue and have become the 2nd largest refrigerated carrier in North America. We are a veteran owned company with over 30% of employees being veterans.
The companies collectively provide the highest level of service in the industry and offer a breadth of services to our customers. Hirschbach & JCT have a tenured history paired with a future of growth and opportunity.
The IBMI (AS/400) Support Team Lead at Hirschbach Motor Lines plays a pivotal role in providing support and guidance to the IBMi support and development team, ensuring the seamless operation of IBMi systems to meet organizational needs. System availability should always be a top priority. This role involves overseeing the installation, maintenance, availability management, and support of IBMi server hardware and software, as well as facilitating effective communication with key stakeholders.
Job Responsibilities
System Maintenance and Support: Manage, support, and maintain data center Hardware Management Console (HMC), operating system (OS), and system patches to ensure optimal performance and security. Monitor system health and security, including the physical environment encompassing power, server, network, storage, and connectivity.
Oversee threshold adherence, bath operations monitoring, backup and recovery tasks, data replication, and regular system backups, while promptly resolving and documenting issues as they arise.
Ability to read System Operator messages, find source to the failed RPGIII, RPGIV, RPGILE, CL, CLLE, SQL and find the right resource to remedy the operator message.
User Onboarding and Support: Plan and execute the selection, installation, configuration, and testing of server hardware, software, VPN connections, and operating and system management systems to onboard new users and clients effectively.
Service Level Agreement (SLA) Compliance: Ensure adherence to SLA commitments, regulating severity levels, availability, and response times, with the goal of maintaining 99.9% system uptime. Responsible for Availability Management of the IBMi.
Communication and Collaboration: Collaborate and communicate effectively with leadership, colleagues, clients, and vendors to optimize system performance and address any concerns or requirements.
Job Training and Education Requirements
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Preferred but not required: