IBMI (AS/400) Support Team Lead
For 80+ years, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature sensitive freight. Today, the organization runs two forward facing brands (Hirschbach & John Christner Trucking (JCT)) which generate a combined $1.2 billion in revenue and have become the 2nd largest refrigerated carrier in North America. We are a veteran owned company with over 30% of employees being veterans.
The companies collectively provide the highest level of service in the industry and offer a breadth of services to our customers. Hirschbach & JCT have a tenured history paired with a future of growth and opportunity.
The IBMI (AS/400) Support Team Lead at Hirschbach Motor Lines plays a pivotal role in providing support and guidance to the IBMi support and development team, ensuring the seamless operation of IBMi systems to meet organizational needs. System availability should always be a top priority. This role involves overseeing the installation, maintenance, availability management, and support of IBMi server hardware and software, as well as facilitating effective communication with key stakeholders.
Job Responsibilities
System Maintenance and Support: Manage, support, and maintain data center Hardware Management Console (HMC), operating system (OS), and system patches to ensure optimal performance and security. Monitor system health and security, including the physical environment encompassing power, server, network, storage, and connectivity.
Oversee threshold adherence, bath operations monitoring, backup and recovery tasks, data replication, and regular system backups, while promptly resolving and documenting issues as they arise.
Ability to read System Operator messages, find source to the failed RPGIII, RPGIV, RPGILE, CL, CLLE, SQL and find the right resource to remedy the operator message.
User Onboarding and Support: Plan and execute the selection, installation, configuration, and testing of server hardware, software, VPN connections, and operating and system management systems to onboard new users and clients effectively.
Service Level Agreement (SLA) Compliance: Ensure adherence to SLA commitments, regulating severity levels, availability, and response times, with the goal of maintaining 99.9% system uptime. Responsible for Availability Management of the IBMi.
Communication and Collaboration: Collaborate and communicate effectively with leadership, colleagues, clients, and vendors to optimize system performance and address any concerns or requirements.
Job Training and Education Requirements
- High School Diploma or GED
- Bachelor’s Degree Preferred
- Minimum of 3 year's experience with IBMi (AS/400) operating system.
- Proficiency in EDI, data conversions, and server-to-server FTP automation
- Stong understanding of operations/service delivery and familiarity with commonly used concepts, best practices, and procedures within the IBMi (AS/400) environment.
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Preferred but not required:
- Navigator for I
- Digital Certificate Manager
- Help System’s Security Software
- FTP/FTPS & SFTP/SSH
- TN5250/Telnet
- Client Access for Windows
- SQL
- Opportunity to earn bonuses!
- Full comprehensive benefit package!
- 120 hours of Paid Time Off earned on your first day!
- 401 (K)
- Our fitness funplex with full gym, onsite free fitness instructor and yoga classes. Bonus perk with indoor pickle ball and basketball courts
- Weekly on-site chiropractor and massage therapist
- On-site daily coffee truck, salad/soup bar and lunch service
- Casual work environment with tremendous upward potential
Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.
With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.
