OS&D Coordinator
The OS&D (Overages, Shortages, Damages) Coordinator is responsible for controlling losses incurred after a cargo/freight-related event, which would otherwise place the organization at risk financially with a customer or in a court of law. The OS&D Coordinator will conduct interviews with drivers and customers to better understand the nature of freight exceptions and work towards a solution in accordance with customer expectations.
Schedule:
Friday - Monday: 10 hour shifts; 6am - 5pm
or
Thursday - Sunday: 10 hour shifts; 6am - 5pm
What you will be doing!
- Take OS&D calls during normal business hours, ensuring the equipment and cargo are secure.
- Communicating with the Claims Administrator for actual or potential cargo claims.
- Creating and maintaining claim files for OS&D issues.
- Entering claim information into the AS400.
- Working with drivers and customers on OS&D matters that occur during the week, for the handling of exception situations as they occur or on the next business day.
- Working with the Claims Administrator and Risk Manager to effectively and efficiently handle OS&D situations.
- Other duties as assigned by management.
Talent Requirements:
- Experience with MS Office Suite, including Word, Excel and PowerPoint
- Excellent oral and written communications skills
- Ability to get detailed information during a time of crisis
- Ability to effectively prioritize functions continuously
- Previous industry experience using AS400 is preferred
Perks & Benefits:
- Opportunity to earn bonus incentives!
- Full comprehensive benefit plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
- 120 hours of PTO on your first day!
- 160 Work From Home Hours after 1 year of service
- 401 (k)
About us!
For 80+ years, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature sensitive freight. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America, with company headquarters in Dubuque, Iowa. Hirschbach provides a breadth of services to our customers, and has a tenured history paired with a future of growth and opportunity.
In April of 2023 Hirschbach became a Certified Veteran's Business Enterprise (VBE) from the National Veteran-Owned Business Association (NaVOBA) as we are 51% owned, operated, and controlled by one or more U.S. military veterans.