Warranty Coordinator
Dubuque, IA
Full Time
Office
Entry Level
For 80+ years, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature sensitive freight. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America, with company headquarters in Dubuque, Iowa. Hirschbach provides a breadth of services to our customers, and has a tenured history paired with a future of growth and opportunity.
In April of 2023 Hirschbach became a Certified Veteran's Business Enterprise (VBE) from the National Veteran-Owned Business Association (NaVOBA) as we are 51% owned, operated, and controlled by one or more U.S. military veterans.
Job Summary
The Warranty Coordinator is responsible for managing the end-to-end warranty claim process for Hirschbach's fleet, which will involve submitting, reviewing, and documenting warranty claims while adhering to manufacturer guidelines. They will partner with internal teams, dealerships/Hirschbach shops, and manufacturers to resolve inquiries and maintain accurate records.
Duties & Responsibilities 
EOE. Offer of employment in contingent upon successful completion or pre-employment drug screen and background check.
In April of 2023 Hirschbach became a Certified Veteran's Business Enterprise (VBE) from the National Veteran-Owned Business Association (NaVOBA) as we are 51% owned, operated, and controlled by one or more U.S. military veterans.
Job Summary
The Warranty Coordinator is responsible for managing the end-to-end warranty claim process for Hirschbach's fleet, which will involve submitting, reviewing, and documenting warranty claims while adhering to manufacturer guidelines. They will partner with internal teams, dealerships/Hirschbach shops, and manufacturers to resolve inquiries and maintain accurate records.
Duties & Responsibilities
- Manage end-to-end warranty claim process for heavy trucks and trailers, including claim submission, documentation, credit entry and follow-up.
- Review warranty claims for completeness, accuracy, and adherence to manufacturer guidelines and policies.
- Liaise with each shop location and the Road Assist team to gather necessary information and supporting documentation for warranty claims.
- Communicate with dealerships, and manufacturers to resolve warranty-related inquiries and ensure customer satisfaction.
- Maintain accurate warranty records and documentation, including claim files, parts information, credit memos and checks.
- Collaborate with suppliers and manufacturers to facilitate warranty claim processing and resolve any disputes or discrepancies.
- Monitor warranty trends and analyze data to identify potential issues or opportunities for process improvement.
- Stay updated on warranty policies, procedures, and regulations pertaining to heavy truck and trailer systems and components.
- Assist in training fleet personnel on warranty claim procedures and requirements.
- Other duties as assigned.
- High school diploma, or equivalent; additional education or certification in automotive or heavy truck technology is a plus.
- Proven experience as a Warranty Administrator or similar role within the heavy truck industry is also a plus.
- Excellent attention to detail and strong analytical skills.
- Strong communication and interpersonal skills to interact effectively with internal teams, dealerships, and others.
- Proficient with MS Office Suite, particularly Microsoft Excel.
- Ability to multi-task, prioritize, and meet deadlines in a fast-paced environment.
- Possesses a proactive leadership mindset with a strong commitment to professional growth, and a dedication to advancing with the company.
- Strong problem-solving skills and the ability to work independently.
- Exceptional organizational and documentation skills.
Pay & Benefits
- Monday - Friday, no weekends!
- Opportunity to earn bonus incentives!
- Full comprehensive benefit plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
- 120 hours of Paid Time Off earned on your first day!
- 160 Work From Home Hours after 1 year of service
- 401(k)
EOE. Offer of employment in contingent upon successful completion or pre-employment drug screen and background check.
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