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Overages, Shortages and Damages Coordinator


The OS & D Coordinator is responsible for controlling losses incurred after a cargo/freight-related event, which would otherwise place the organization at risk financially with a customer or in a court of law. The OS & D Coordinator will conduct interviews with drivers and customers to better understand the nature of freight exceptions and work towards a solution in accordance with customer expectations.


  • Take OS&D calls during normal business hours, insuring the equipment and cargo are secure.
  • Communicating with the Claims Administrator for actual or potential cargo claims.
  • Creating and maintaining claim files for OS&D issues.
  • Entering claim information into the AS400.
  • Working with drivers and customers on OS&D matters that occur during the week, for the handling of exception situations as they occur or on the next business day.
  • Working with the Claims Administrator and Risk Manager to effectively and efficiently handle OS&D situations.
  • Other duties as assigned by management.

Minimal Qualifications

  • Experience with MS Office Suite, including word, excel and powerpoint
  • Excellent oral and written communications skills
  • Ability to get detailed information during a time of crisis
  • Ability to effectively prioritize functions continuously
  • Previous industry experience using AS400
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