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Breakdown Manager

JOB SUMMARY:

The Breakdown Manager's primary responsibility is the management of all day-to-day fleet maintenance of breakdown administrative functions.  Overseeing and directing processes directed at daily management of identifying claims related to accidents and abusive operation of the company fleet.  Providing assistance to Risk Management in documenting claims, estimating repairs in order to establish loss reserves, identifying repair parts bills of materials and repair status tracking.

DUTIES AND RESPONSIBILITIES:

  • Oversee records and collects accident damage documentation
  • Communicates with maintenance and operations to coordinate repairs
  • Work closely with Operations, driver  managers and safety
  • Develop and coordinate monthly employee meetings
  • Develop, coordinate and present monthly maintenance trainings, etc.
  • Develop effective self-directed work teams within the department
  • Administer all Hirschbach corporate policies and practices
  • Develop continuous improvement methods
  • Monitor all fleet and regulatory files maintained in the Breakdown Department
  • Complete weekly time and attendance reports for payroll and manager
  • Manage active breakdowns work with reps to escalate
  • Manage admin team - poi, invoices, warranty process

EDUCATION/SKILLS/ABILITIES:

  • Associates degree, Technical and Applied Arts or military training
  • Minimum five (5) years of fleet management experience
  • Proficient in MS Word,  Excel, Lotus Notes, AS/400 preferred
  • Familiarity with terminology and service of Class 7 & 8 vehicles
  • Strong verbal and written communication skills
  • Solid knowledge of DOT/CVSA standards
  • Possess strong customer service skills
  • Ability to work with other sin problem solving
  • Excellent planning and organizational skills
  • Warranty knowledge required
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