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Claims Analyst

Job Summary:

The Claims Analyst is an essential part of the Claims team. In this role, the successful candidate will have the opportunity to collaborate throughout the organization. This role will be responsible for recording and processing claims for losses incurred after an unreported damage claim or decommissioned truck. These losses could also include cargo, accident, or injury claims which would otherwise place the organization at a financial risk with a customer or in a court of law. The successful candidate will act as the subject matter expert and provide analysis of claims and handle communications regarding litigation, subrogation, physical damage, liability, and workers compensation.

The successful candidates must be able to understand all policies, procedures, instructions, rules and regulations associated with this position. In addition, the successful candidate should be able to define problems, collect data, and establish facts to assist with drawing a valid conclusion. This candidate should be able to work under minimal supervision with some latitude for independent judgment.

Duties & Responsibilities:

  • Take calls during normal business hours regarding litigation and subrogation
  • Handle any unreported physical damage on Hirschbach equipment as well as any damage on trucks being decommissioned from the fleet
  • Communicate with the Claims team as well as the Safety/Compliance team (and others as necessary) on any relevant items
  • Communicate with insurance carriers and agencies regarding accidents as necessary
  • Communicate with drivers
  • Discuss accidents, damage, preventability and processes with drivers
  • Maintain files for litigation, subrogation, physical damage, liability and workers compensation claims
  • Work with claims in the AS400 Claims System and Microsoft Excel spreadsheets as necessary
  • Reporting of claims and accidents as necessary
  • Keep a company cell phone for use on nights and weekend for serious accidents as necessary
  • Miscellaneous reporting and duties as needed by management

Minimum Requirements:

  • Experience with claims, safety or compliance is a plus but not required
  • Experience with Microsoft Office (Outlook, Excel, Word, PowerPoint)

Preferred Qualifications:

  • Strong oral and written communication skills with internal employees and external companies
  • Full understanding of customer service philosophies and the procedures of the company
  • Experience with commercial trucking
  • Previous experience with AS400 computer software
  • Strong multi-tasking, time-management, customer service, and organizational skills
  • Ability to read and interpret reports, schedules, spreadsheets, graphs, charts, etc.
  • Ability to exercise good judgement and make a decision in a crisis situation

Hirschbach Motor Lines, Inc. is an equal opportunity employer committed to building a ‘best in class’ culture that values teamwork, integrity, innovation, leadership and an unwavering commitment to our drivers, associates and customers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, disability, protected veteran status or any other protected status.

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