Extended Coverage oversees operations of drivers who are dispatched from Hirschbach terminals. Keeping operations running smoothly, Extended Coverage communicates with customers, operations, and drivers about any issues encountered during each shift. Extended Coverage also communicates driver issues or requests directly to the planner, dispatcher, or customer service and generates night and weekend reports.
Duties & Responsibilities
- Monitoring drivers and service
- Reporting both DOT and non-DOT accidents according to proper procedures.
- Recording any issues encountered, especially those pertaining to cargo, OS&D, and injuries, then communicating them to operations, customers, and drivers.
- Generating current and accurate night and weekend reports according to the standard order process.
- Working closely with safety, maintenance, and operations to ensure operators comply with the policies and procedures of each department.
- Promptly answering phone calls, e-mails, voicemails, and other questions from co-workers, customers, and drivers.
- Maintaining positive customer, driver, and carrier relations.
- Other duties as assigned.
- High school diploma or equivalent required.
- Can communicate via e-mail, telephone, and in person with clear, correct, and effective English.
- Understands dispatch philosophy and procedures of the company.
- Able to persuade and motivate drivers, keeping “customer satisfaction and driver satisfaction” as guidelines.
- Using AS-400, Peoplenet, Electronic Logbooks, and Netgraf effectively.
Hirschbach has nearly 1,200 full-time employees and professional drivers who continually strive to meet and exceed the transportation needs and customer service expectations of our clients.
With 11 different company locations offering refrigerated transportation services from coast to coast, custom dedicated fleets and non-traditional trucking solutions, Hirschbach offers a wide variety of exciting opportunities to further your career track.
Hirschbach offers a comprehensive benefits plan, 401(k), and Free Gym Memberships.