View Our Website View All Jobs

Dedicated Fleet Manager

Job Summary

The Dedicated Fleet Manager is at the very center of a fast-paced strategic environment. Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team oriented attitude. The Dedicated Fleet Manager will manage asset utilization and book specialized backhaul freight to ensure fleet profitability.

The successful candidates must be able to understand all policies, procedures, instructions, rules and regulations associated with this position. In addition, the successful candidate should be able to define problems, collect data, and establish facts to assist with drawing a valid conclusion. This candidate should be able to work under minimal supervision with some latitude for independent judgment.

Duties & Responsibilities:

  • Performing or supervising the handling of all freight from shipper to receiver.
  • Developing and maintaining a customer base according to need.
  • Communicating all service issues to the customer promptly.
  • Selecting loads that fill empty miles without negatively affecting dedicated customer freight.
  • Maintaining positive customer and driver relations.
  • Tracking each shipment to answer questions, ensure on-time pickups and deliveries, and resolve any issues that may arise.
  • Attending meetings to improve problem accounts and service issues.
  • Providing services to customers in compliance with contract requirements, ensuring on-time deliveries, and resolving damaged product issues.
  • Planning trucks to optimize driver and equipment utilization and to minimize empty miles.
  • Pre-planning freight to meet pick-up and delivery deadlines.
  • Working closely with Fleet Managers to provide continuous freight to all Dedicated Fleets.
  • Check-calling, relaying, and re-powering all assigned driver freight to customer- and carrier-agreed specifications.
  • Working with Fleet Managers to coordinate drivers’ scheduled home time, vacation, down time, current status, and predicted time available.
  • Creating a positive work environment for operators, customers and internal employees.
  • Booking freight to cover all Dedicated capacity for the next business day.
  • Calling or emailing customers daily.
  • Downloading all applicable EDI loads and entering them into AS-400.
  • Managing customer commitments in six-week increments to ensure that Hirschbach is meeting or exceeding its customers’ expectations.
  • Managing drop trailer pools to ensure that all planned and committed trailers are at the proper facilities.
  • Planning all loads scheduled to pick up for the next business day as well as Planning and committing all loads prior to leaving for the day and ensuring all areas have the correct amount of freight for the next 24 hours
  • Ensuring all drivers are planned on loads with proper appointment and transit times with an overall 99% confidence rate.
  • Other duties as assigned.

Minimum Requirements:

  • High school diploma or equivalent and 1 year operational experience required.
  • Thorough operational process knowledge including an understanding of customer service philosophies and procedures and dispatch philosophies and procedures.
  • Ability to communicate via e-mail, telephone, and face-to-face in clear, correct, and effective English.

Preferred Qualifications:

  • A four-year degree or direct experience is preferred.
  • Skilled at multi-tasking and problem solving.
  • Ability to persuade and cooperate with co-workers, keeping “customer satisfaction and driver satisfaction” as guidelines.
  • Previous experience using AS-400 computer software, Match, Netgraph, and Microsoft Office.
Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Human Check*